As a professional speaker, Ed has addressed over 1,500 audiences all across the country. His speaking clients include firms such as Fed Ex, Auto Zone, Verizon Wireless, AT&T, State Farm Insurance Company, the United States Postal Service, as well as numerous national conferences to just name just a few. His motivational talks center on the role that values play in the areas of customer service, sales and management.

As an author, Ed has been published over 250 times in various business magazines and has been quoted in publications such as Forbes, Business Week, Business Communications Review and ComputerWorld. His “Kindness Revolution” columns are syndicated across the country. Ed is the author of three books, including the bestseller “The Kindness Revolution™” which contains inspirational customer service stories by companies, who have replaced indifference with values in customer service. His publisher is the American Management Association.

Ed's "Kindness Moments" short form radio show is syndicated daily on radio stations across the US.

Ed is also the founder of the advocacy initiative The Kindness Revolution™; a business-led initiative teaching both companies and students the importance of respectful and engaging behavior. His goal is to improve corporate ethics around the country, and foster confidence and trust in both businesses and communities across the nation.

Ed was recently featured in an ABCNews.com story on the sad state of customer service in the US.

Ed is a graduate of The University of Memphis and a former visiting professor at Christian Brothers University in Memphis.